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Shipping & Delivery Information

Free Shipping

We offer 100% free shipping on all orders within the contiguous United States.

Shipping Times

Orders typically deliver in approximately 1-4 weeks (some restrictions may apply).
Custom covers typically take between 4-10 weeks for delivery. No time frame is guaranteed.
Please check the lead times listed on the products page and note these can change depending on fabrics and items selected.

Sactionals Shipping

Sactionals Seats, Sides, and Covers are shipped in separate boxes, designed to maximize shipping efficiency.
Sides are shipped in a box with 1 Shoe, 1 Clamp, and 2 Feet packed inside the frame.
Seats ship with 1 Shoe, 1 Clamp, and 4 Feet, with the Seat Cushions and Back Pillows inside the Seat Frame.
Wedge Seats ship with 2 L-shaped Shoes, 1 Clamp, and 4 Feet, with the Back Pillow inside the Seat Frame and the Seat Cushion outside the frame.
Items will not always arrive on the same day.
Customers should anticipate at least one box per Seat or Side purchased. Reclining Seats ship in two boxes, weighing between 100-105 pounds and require two people to lift.

Snugg Shipping

Snugg products are shipped in 4-6 total Boxes, designed to maximize shipping efficiency.
Cover sets ship with the Beam Cover, Back Cover, Cushion & Back Pillow Covers, and Arm Covers.
Seat Frame Insert set ship with 1 Back Insert, 1 Beam Insert, 1 Suspension Lid, 1 Storage Sling, 1 Slow-Close Mechanism, 4 Feet, 4 Steel Pins, 16 Felt Pads, 4 Foot Pegs (Pre-Installed), and 4 Thumb Screws.
Arm Inserts ship together.
Cushion Inserts may ship in 1-3 boxes depending on size of Snugg product.

Sacs Shipping

Sac inserts will be shipped in a sturdy nylon duffel, shrunken to approximately 1/8th of their full volume.
While reusable, these duffels are for shipping purposes and may get dirty in transit.
Sac Covers are shipped separately.

Restrictions

At this time, we do not ship outside of the 48 contiguous States, so we are unable to ship to Alaska, Hawaii, Canada, Mexico, and all other countries or territories.
Due to the restrictions of our shipping partners, we are unable to deliver to P.O. Boxes / APO or FPO addresses.
We do not offer international shipping at this time.

Delivery Options

We offer three delivery options.

Fast and Free ($0.00)

Products: All products excluding Snugg Sofa/Loveseat

Orders typically deliver in approximately 1-4 weeks (some restrictions may apply).
Custom covers typically take between 4-10 weeks for delivery. No time frame is guaranteed.
Please check the lead times listed on the products page and note these can change depending on fabrics and items selected.

Over Threshold ($0.00)

Products: Snugg Sofas and Snugg Loveseat

Ships free via FedEx Direct Standard Services.
FedEx will send you a text message or email to schedule your 2-4 hour delivery window.
Driver places packages over the threshold; no in-home placement.
You are responsible for moving boxes to the room, unpacking, assembling, applying Covers, and packaging removal.

Room of Choice Home Delivery ($199.00)

Products: Sactionals, Snugg

Room of Choice Home Delivery is offered for $199. This service can be added in your cart during checkout.

Scheduled in-home placement to a specific room to the main, second, or basement level of your home.
In buildings with an elevator, orders can be delivered to any floor.
Unpacking and assembly not included.
Sac Inserts or Covers, PillowSac Chair Frame and PillowSac Chair Frame Jr., Accessories, and Custom Covers are excluded.
The Room of Choice Delivery fee is non-refundable and is excluded from discounts and promotions.

How It Works

Room of Choice Home Delivery is carried out by FedEx Freight Premium or one of Lovesac’s other trusted carrier partners.

Once your items are ready to ship, you’ll receive an email or text message from the carrier to help you schedule the delivery date and time within a 2-4 hour window (You must be onsite for the delivery).
Driver will bring deliver to your selected room of choice and remove any pallets or shrink wrap to your order.
You are responsible for moving boxes within the room, opening boxes, assembly, applying Covers, and packaging removal.
There may be rare cases where some Quick Ship Covers must be delivered via FedEx Ground and will be shipped separately.
All Custom Covers will be shipped separately.