Questions? Need answers?
Please contact us at customerlove@lovesac.com and one of our customer service specialists will reach out within the next 48-72 hours! If you need faster help please chat with us at Lovesac.com!
Customer Service / Order Status
Email: customerlove@lovesac.com
(Please note we ship within the United States, Canada, Alaska and Hawaii)
Phone Support: 1-888-636-1223 1-888-636-1223
Phone Hours:
Mon-Fri: 9AM - 5PM EST
Sat-Sun: Closed
Chat: Click Here
Chat Hours:
Mon-Sun: 9AM - 10PM EST
Some of Our Frequently Asked Questions and Setup Instructions
How do I setup and cover my Sactionals?
Lovesac created a "How-To" guide on how to setup your Sactional. We also included recommendations on covering your sactionals. Download our Set Up Your Sactional guide.
How do I put the Cover on my Roll Arm Side?
Because we want you to enjoy your Sactional, we have created a Roll Arm Setup Guide.
How do I setup my Sactional with a Wedge Seat?
The Wedge Seat allows your sactional to curve. Please refer to our Setting up your Sactional with a Wedge Seat.
How do I Cover my Wedge Seat?
Please refer to our Covering your Wedge Guide.
What is Shredded Durafoam®?
Shredded Durafoam® is a Lovesac trademarked unique blend of high, medium, and low-density open-cell polyurethane foam. To assure the most comfortable sitting experience, Durafoam® is guaranteed never to go flat.
How do I wash my Sac or Sactionals covers?
Most designer covers are machine washable. Wash in cold water with gentle detergent. Line dry.
How do I fluff my Sac Insert?
Your Sac has been holding its breath a long time - first remove it from its duffel and give it an hour to breathe and relax. Then break apart the chunks of foam from the outside of your Sac (through the fabric with your hands) and flip the Insert over. It will take up to a week to expand to its true, full, glorious potential. Watch the demo video here!
You can find answers to all the most common questions in our complete FAQs.
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