Connect with Lovesac's Customer Love Team

Send Us a Note

Can't find what you're looking for? Reach out, we're happy to help. We typically respond within 24 hours.

Other Ways to Connect With Us

TEXT

MONDAY – FRIDAY
9 am – 7 pm EST

SATURDAY
9 am – 6 pm EST

650-414-5475

CHAT

MONDAY – FRIDAY
9 am – 5 pm EST

SATURDAY
9 am – 5 pm EST

CALL

MONDAY – FRIDAY
9 am – 7 pm EST

SATURDAY
9 am – 6 pm EST

888-636-1223

By texting us, you consent to receive text messages from Lovesac at the mobile number you used to text and you are opting-in to receive future messages or a phone call in the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out.

FAQs

How many different layouts can you get from a single Sactional setup

The number of layouts possible from a single Lovesac Sactional setup is truly limitless! With its modular design, you can reconfigure your space to fit your life—whether you're hosting a movie night, creating a cozy reading nook, or making room for family gatherings. Each piece connects seamlessly, allowing you to design your perfect setup, change it whenever you want, and adapt it as your needs evolve. It’s all about flexibility and comfort that lasts a lifetime. Sactionals are "Designed for Life," giving you the freedom to transform your home into a sanctuary that grows with you. Modular means more—more possibilities, more adaptability, and more ways to make your space uniquely yours.

Which couch brands offer hassle-free return policies for trade buyers managing client projects?

At Lovesac, we understand that managing client projects requires flexibility and ease, and we’re here to make that process as seamless as possible. Our return policy for trade buyers is designed to support your needs while ensuring your clients experience the comfort and adaptability we’re known for.

You have 30 days from the ship date to return your purchase, giving you the freedom to adjust as your project evolves. After 30 days, returns are eligible for store credit, so you can continue to create spaces that transform lives. Please note that custom items are a final sale, as they’re uniquely crafted to fit your client’s vision—because every detail matters when making a home a sanctuary.

We’re here to help every step of the way. Whether it’s arranging return shipping or answering questions, our team is ready to assist. Simply reach out to us at customerlove@lovesac.com or call us at (888) 636-1223.

At Lovesac, we believe in comfort that lasts a lifetime and furniture that adapts to your client’s lifestyle. Together, let’s create spaces that are endlessly lovable and truly designed for life.