Effective as of October 12, 2021
Collection and Use of Personal Information
We collect Personal Information when you choose to provide it to us. This includes times when you do the following:
- Use our website or mobile applications
- Purchase products on our website or mobile applications
- Register an account on our website or mobile applications
- Subscribe to a service (such as our email or catalog)
- Communicate with us
- Participate in contests, sweepstakes and promotions
Purchasing a Product
When you purchase a product on our website you have the option of logging into an account or checking out as a guest. Regardless of the method, you will provide us with Personal Information such as your name, email address, shipping address and payment information. This may also include sensitive information such as your credit card number.
Taking a Survey
We may occasionally contact you to participate in online surveys. If you decide to participate in a survey you may be asked to provide information that may also include your Personal Information. This may also include information about your shopping preferences, age, household income, date of birth, etc.
As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
Using Information About You
We use your Personal Information for order, marketing and analytical purposes, such as:
- Confirming, fulfilling and tracking your order
- Informing you of new products, offers and services via marketing communications
- Providing you with other information from and about Lovesac
- Analyzing customer preferences, trends and statistics
You may choose to stop receiving communications and emails from us by following the unsubscribe instructions included in these emails or you can contact us here.
We may also disclose your Personal Information:
- as required by law such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government request,
- if Lovesac is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your Personal Information,
- to any other third party with your prior consent to do so.
If you choose to use a third party payment option (such as Paypal) to pay for any orders that you place, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.
We do not willingly collect or use Personal Information from children under the age of 13. Our website and mobile applications are general audience sites, and we urge parents/guardians to participate in their children’s online activities via parental control or web filtering technology. Children under the age of 13 should always ask for parental consent before providing any contact information online. If you learn that your child has provided Personal Information without your parental consent, please contact us so that we can promptly delete any such information.
Third Party Websites and Social Media
Our website or mobile applications may contain links to other websites, and other websites may reference or link to our website or mobile applications. These other domains and websites are not controlled by us and are governed by their own privacy policies. We encourage our users to read the privacy policies of each and every website and application that they interact with. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Our website and mobile applications also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our website or mobile applications. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our websites and mobile applications use Secure Sockets Layer (SSL) technology. SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website or mobile applications, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also, remember to log off your account and close your browser window or mobile application when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Correcting and Updating Your Personal Information
To review and update your Personal Information to ensure it is accurate, contact us here.