Privacy Policy

Effective as of October 12, 2021

The Lovesac Company is committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "Personal Information" means any information by which you can be contacted or personally identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of the information. This Privacy Policy applies to information we collect about you in our stores and through our websites or any mobile applications. By using our website or mobile application and sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.

Collection and Use of Personal Information

We collect Personal Information when you choose to provide it to us. This includes times when you do the following:

  • Use our website or mobile applications
  • Purchase products on our website or mobile applications
  • Register an account on our website or mobile applications
  • Subscribe to a service (such as our email or catalog)
  • Communicate with us
  • Participate in contests, sweepstakes and promotions 

Purchasing a Product

When you purchase a product on our website you have the option of logging into an account or checking out as a guest. Regardless of the method, you will provide us with Personal Information such as your name, email address, shipping address and payment information. This may also include sensitive information such as your credit card number.

Taking a Survey

We may occasionally contact you to participate in online surveys. If you decide to participate in a survey you may be asked to provide information that may also include your Personal Information. This may also include information about your shopping preferences, age, household income, date of birth, etc.

Tracking Technologies

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

Using Information About You

We use your Personal Information for order, marketing and analytical purposes, such as:

  • Confirming, fulfilling and tracking your order
  • Informing you of new products, offers and services via marketing communications
  • Providing you with other information from and about Lovesac
  • Analyzing customer preferences, trends and statistics


You may choose to stop receiving communications and emails from us by following the unsubscribe instructions included in these emails or you can contact us here.

Information Sharing

We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy. We do not sell your Personal Information to third parties. We may provide your Personal Information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information:

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government request,
  • if Lovesac is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your Personal Information,
  • to any other third party with your prior consent to do so.


If you choose to use a third party payment option (such as Paypal) to pay for any orders that you place, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.


When you visit our website or mobile application, we send one or more cookies to your computer or other devices. We may also use cookies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website or mobile application. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same website or mobile application at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our website or mobile application and other websites or mobile applications of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our websites or mobile applications and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

Certain of our service providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other service providers. In addition, we or certain of our service providers, in connection with the services that they provide to us, may work with third parties who may use cookies to collect information to tailor advertising for you and others elsewhere on the Internet and on our websites or mobile applications, and to assist in reminding us of who you are. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our websites, mobile applications or other services may not work if you delete or disable cookies.

Children’s Privacy

We do not willingly collect or use Personal Information from children under the age of 13. Our website and mobile applications are general audience sites, and we urge parents/guardians to participate in their children’s online activities via parental control or web filtering technology. Children under the age of 13 should always ask for parental consent before providing any contact information online. If you learn that your child has provided Personal Information without your parental consent, please contact us so that we can promptly delete any such information.

Third Party Websites and Social Media

Our website or mobile applications may contain links to other websites, and other websites may reference or link to our website or mobile applications. These other domains and websites are not controlled by us and are governed by their own privacy policies. We encourage our users to read the privacy policies of each and every website and application that they interact with. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

Our website and mobile applications also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our website or mobile applications. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.


We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our websites and mobile applications use Secure Sockets Layer (SSL) technology. SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website or mobile applications, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also, remember to log off your account and close your browser window or mobile application when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Notification of Privacy Policy Changes

We may periodically revise this Privacy Policy, so we encourage you to review it from time to time. If we decide to change our policy in whole or in part, we will inform you by posting a notice on our website or mobile application. Changes will go into effect on the effective date posted at the top of the revised Privacy Policy and within the notice. Your continued use of our website and mobile applications constitutes your acceptance of the practices described in our Privacy Policy.

Correcting and Updating Your Personal Information

To review and update your Personal Information to ensure it is accurate, contact us here.

Your Feedback

If you’d like to help us improve our Privacy Policy and practices, please contact us via email or phone.


Phone: 1-888-636-1223

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*Minimum of $350 purchase required. Must be first-time purchase. This program is only available to United States residents.