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Lovesac Everyday Accident Protection (LEAP) Plan
What is the Lovesac Everyday Accident Protection Plan?
Everyday Accident Protection is an optional protection plan available for purchase with Lovesac products. It provides added protection for certain accidental damages that may occur after your purchase.
The plan is administered by our partner, Mulberry, who handles claims and plan servicing.
Everyday Accident Protection is separate from, and does not replace, the Lovesac manufacturer’s warranty.
Everyday Accident Protection is an optional protection plan available for purchase with Lovesac products. It provides added protection for certain accidental damages that may occur after your purchase.
The plan is administered by our partner, Mulberry, who handles claims and plan servicing.
Everyday Accident Protection is separate from, and does not replace, the Lovesac manufacturer’s warranty.
What does the plan cover?
Everyday Accident Protection is designed to help protect your Lovesac furniture from accidental damage during the coverage period.
Everyday Accident Protection is designed to help protect your Lovesac furniture from accidental damage during the coverage period.
Examples of incidents that may be covered include spills or stains from food, beverages, or everyday use. Rips, tears, punctures, scratches, dents, and certain types of pet-related damage. (subject to plan limits)
All coverage is subject to the full terms and conditions of your service contract.
All coverage is subject to the full terms and conditions of your service contract.
What is not covered under the plan?
Everyday Accident Protection does not cover all types of damage. Coverage exclusions typically include:
Events outside of normal use are typically covered by Homeowners Insurance (such as natural disasters)
Manufacturing defects covered by the Lovesac warranty
Additional terms and exclusions apply—please refer to your full plan documentation for details.
Everyday Accident Protection does not cover all types of damage. Coverage exclusions typically include:
Events outside of normal use are typically covered by Homeowners Insurance (such as natural disasters)
Manufacturing defects covered by the Lovesac warranty
Additional terms and exclusions apply—please refer to your full plan documentation for details.
Who do I contact if I have an issue?
For accidental damage claims, you’ll work directly with Mulberry (dashboard.getmulberry.com)
For product defects or warranty concerns, complete our online warranty claim form here.
Mulberry is responsible for reviewing and resolving all claims filed under Everyday Accident Protection.
For accidental damage claims, you’ll work directly with Mulberry (dashboard.getmulberry.com)
For product defects or warranty concerns, complete our online warranty claim form here.
Mulberry is responsible for reviewing and resolving all claims filed under Everyday Accident Protection.
How do I file a claim?
You can file a claim directly through Mulberry using the information provided in your protection plan documentation. (dashboard.getmulberry.com)
You can file a claim directly through Mulberry using the information provided in your protection plan documentation. (dashboard.getmulberry.com)
What happens if my claim is approved?
If your claim is approved, Mulberry may:
If your claim is approved, Mulberry may:
- Repair the item
- Replace it with a comparable product
- Provide reimbursement based on the terms of your plan
Resolution depends on the situation and plan details.
Can I purchase LEAP after I buy my furniture?
During the 60-day home trial window (which starts with the delivery of the last product), you are eligible to purchase LEAP for your order. The cost of the plan will be determined based on your order value.
During the 60-day home trial window (which starts with the delivery of the last product), you are eligible to purchase LEAP for your order. The cost of the plan will be determined based on your order value.
Where can I find the full terms and conditions?
Your LEAP plan is governed by the full Mulberry service contract terms and conditions provided at the time of purchase.
If there is any difference between the FAQ content and the full contract, the contract terms will apply.
Your LEAP plan is governed by the full Mulberry service contract terms and conditions provided at the time of purchase.
If there is any difference between the FAQ content and the full contract, the contract terms will apply.
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