Questions? Need answers?
Please contact us at email@example.com and one of our customer service specialists will reach out within the next 48-72 hours! If you need faster help please at Lovesac.com!
Customer Service / Order Status
(Please note we ship within the United States, Canada, Alaska and Hawaii)
Phone Support: 1-888-636-1223 1-888-636-1223
Phone Support for Best Buy, Costco, and Macy's Customers: 1-888-636-1223 1-800-828-4545
Mon-Fri: 9AM - 1AM EST
Sat-Sun: 12PM-1AM EST
Mon-Sun: 9AM - 1AM EST
Partnership / Event / Marketing Inquires
ADA Site Accessibility Support
Feel free to reach out to our Customer Love team by phone at 1-888-636-1223.
Some of Our Frequently Asked Questions
I am placing an order online. How much will it cost to ship to my home?
We offer 100% FREE SHIPPING on all orders shipping within the Contiguous US!
How long will it take for my order to arrive?
Products that are ordered from Lovesac.com usually deliver within 1-2 weeks from the date of purchase.
- 1-2 weeks for Sacs, Sactionals, Covers & Accessories (unless otherwise noted)
- 4-8 weeks for Custom Fabric Covers for Sacs/Sactionals
If you have questions about shipping times for a specific product, please contact us and we'd be happy to give you a specific shipping timeframe for the product(s) you're interested in.
How are Sactionals shipped? Do they shrink down like Sacs?
Sactionals Seats and Sides are shipped in individual boxes. Seats include 3 components that are shipped in a single box – the Seat Cushion & Back Cushion come packed up inside the Seat Frame. Both Seat and Side pieces contain one Wooden Shoe and one Steel Clamp, which is all the hardware you'll need for setup.
What is the Guarantee for Sacs and Covers?
All Sac and Sactionals Khaki Inserts are Guaranteed for Life. Covers are guaranteed for 3 years. For full details, terms and conditions, please visit our Frequently Asked Questions.
What is Shredded Durafoam®?
Shredded Durafoam® is a Lovesac trademarked unique blend of high, medium, and low-density open-cell polyurethane foam. To assure the most comfortable sitting experience, Durafoam® is guaranteed never to go flat.
How do I wash my Sac or Sactionals covers?
Most designer covers are machine washable. Wash in cold water with gentle detergent. Line dry.
How do I fluff my Sac Insert?
Your Sac has been holding its breath a long time - first remove it from its duffel and give it an hour to breathe and relax. Then break apart the chunks of foam from the outside of your Sac (through the fabric with your hands) and flip the Insert over. It will take up to a week to expand to its true, full, glorious potential. Watch the demo video here!
Where are your Retail Showrooms? How can I contact them?
We have over 59 Lovesac Showrooms and more opening every month! Click here to find a Showroom near you!
You can find answers to all the most common questions in our complete FAQs.