Reopening Our Showrooms
Showrooms in select locations are starting to reopen with a focus on safety and comfort.
As we begin reopening our showrooms, the safety of our customers and associates remains our top priority. We want you to feel as comfortable coming into our showrooms as you will when your Sac or Sactionals arrive at your home. That’s why we’re taking a thoughtful and measured approach to reopening.
We will continue monitoring local guidelines and health information as we reopen our showrooms with the phased approach outlined below. We are taking an informed course of action around where and how to reopen showrooms by assessing several factors, including the guidance of government officials and the CDC, health data, store readiness, and consumer sentiment. This means that some showrooms may be open or in different phases at different times. Please continue checking back as this is a fluid situation we are actively monitoring.
In preparation for a safe reopening, we’ve made significant enhancements to the showroom environment and operations to prioritize the health and safety of Lovesac customers and associates. This includes social distancing measures, frequent cleaning and sanitization, as well as the use of masks for our associates.
If you have any questions, would like to schedule an appointment, or need assistance, associates are available for chat in the bottom right corner of this page.
Thank you to the #LovesacFamily for your patience and support. It means a lot and we certainly feel the love.
The Phased Approach to Reopening
Virtual Showrooms
- The showroom is physically closed to the public.
- Associates are available for virtual appointments where they can demonstrate our products, answer any questions, and help with your purchase.
- Associates are available to assist customers through texting or chatting.
By Appointment
- The showroom is open for in-person and virtual appointments.
- Appointments can be scheduled online or for immediate walk-in if the showroom is available.
- Curbside appointments are available as well for Customers to feel the comfort of the products and see swatch samples. (May not be available in all locations.)
- Associates will wear masks during all customer interactions.
- Customers may be required to wear PPE where mandated by local government.
Walk-Ins Welcome
- The showroom is open to the public with amended hours.
- A maximum capacity will be assigned to each showroom based on square footage to ensure safe social distancing.
- Appointments are available for customers who prefer a one-on-one interaction.
- Customers may be required to wear PPE where mandated by local government.
Schedule an Appointment with Your Local Showroom
Just click the chat icon at the bottom right of the screen.
Is My Local Showroom Open?
It’s important to note, some showrooms inside of shopping centers may remain closed, even if the shopping center is open. This allows us to continue to monitor local health information as we work to provide a safe shopping experience.
What to Expect When Visiting a Showroom
- All associates will be wearing masks while interacting with customers.
- Associates will be practicing safe social distancing.
- You will still be able to feel and experience our products.
- Appointments will be available for those who prefer a one-one-one interaction.
- We will be limiting the number of people allowed in each showroom, based on square footage, to allow for safe social distancing.
- We ask that all customers wear a mask inside our showroom. We'll provide one if you need it.
- We ask that you help us maintain a minimum distance of at least six feet.
Frequently Asked Questions About Reopening
Q: What information is Lovesac using to determine whether a showroom should reopen?
A: Lovesac is taking an informed approach regarding where and how to reopen showrooms by assessing several factors, including the guidance of government officials, health data, showroom readiness, and consumer sentiment.
Q: What cleaning and sanitation practices are being used in showrooms?
A: Associates will be cleaning and sanitizing all surfaces regularly, washing their hands and using hand sanitizer frequently, wearing a mask during customer interactions, and cleaning any items used when helping a customer.
Q: Is my local showroom currently open?
A: Each showroom is being assessed on a case-by-case basis. To find out if your local showroom is open, and its hours, click here.
Q: How do I schedule an appointment with my local showroom?
A: Appointments can be scheduled by clicking here. Or, chat with your local showroom associates using the chat feature in the bottom right corner of this page.
Q: Can I still shop online?
A: Yes! Shopping on Lovesac.com has never been easier. Plus, all orders come with free contactless delivery and our risk-free 60-Day Home Trial.