Terms and Conditions

Lovesac Terms and Conditions apply to all purchases and site use. By buying or using Lovesac, you agree to settle disputes by arbitration, not trial. Shipping is 100% free in the US, but arrival dates are not guaranteed. Products may come in multiple boxes. You can return eligible products for a full refund or exchange within 60 days. All warranties are for indoor use and often last a lifetime. Prices can change without notice. Lovesac keeps your emails for order updates. Gift Cards are capped at $2,000 and are for products only, not cash. Misuse or breach cancels your account.

  • Arbitration is used for all disputes instead of trial by jury.
  • Shipping is free in the contiguous US, but delivery times are not guaranteed.
  • Eligible returns are accepted within 60 days for a full refund or exchange.
  • Warranties apply to indoor residential use and can last a lifetime.
  • Gift Cards are limited to $2,000 and cannot be redeemed for cash.

Welcome to the Lovesac.com website! Accessing, browsing utilizing Lovesac.com (the "Site") or purchasing any product through the Site indicates your agreement to the Terms and Conditions contained in this agreement. If you do not agree with these Terms of and Conditions, do not use the Site. These Terms and Conditions apply to all quotes, invoices or purchases made in our showrooms.

Please take a moment to read these Terms and Conditions. When you use our site or buy products here, you agree to a contract with Lovesac. You confirm you are old enough in your area and able to agree to these Terms. When you accept, you should know two important things: First, these Terms ask that if any problems or disagreements come up, we settle them through arbitration instead of going to court. Second, by choosing arbitration, you give up some rights, like having a jury trial or starting a class action. We want you to feel comfortable and informed, so please reach out if you have questions. Thank you for being part of the Lovesac family—where comfort you can feel is always 'Designed for Life.'

Lovesac reserves the right to change and update this website (Lovesac.com) and the Terms and Conditions contained herein at any time without written notice.

Shipping

We offer 100% free shipping on all orders within the contiguous United States. Orders typically deliver in approximately 1-4 weeks (some restrictions may apply). Custom covers typically take between 4-10 weeks for delivery.  No time frame is guaranteed.  Sacs, Sactionals pieces and covers may be fulfilled and shipped from different warehouses and may be received at different times. Due to the restrictions of our shipping partners, we are unable to deliver to P.O. boxes / APO or FPO addresses.

Please note that our products may arrive in multiple boxes or packages on multiple dates. Customers should anticipate at least one box per Seat or Side purchased. Reclining seats ship in two boxes weighing between 100-105 pounds and require two people to lift.

Shipping is only available within the United States.

Purchase Terms

  • Prices are subject to change without notice and are at the discretion of Lovesac.
  • All prices are final upon purchase.
  • Current promotional offerings cannot be applied to the purchase of Gift Cards.
  • A 100% deposit is required for every order placed on Lovesac.com.
  • You must agree with all of these terms and conditions for us to process your order.
  • The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Lovesac reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. However, by confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, and applicable taxes. Lovesac reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Risk of Loss

Risk of loss and title for all Lovesac products pass to you upon our delivery to the carrier.

Pricing

With respect to items sold by www.lovesac.com, we cannot confirm the price of an item until you order. Payments are charged at the time you place your order. Prices are provided in United States Dollars.

At Lovesac, our regular prices shown on the Site reflect how we value each product—considering cost, quality, comfort you can feel, offered warranty, competition and shipping. Sactionals Seats, Sides, and Covers are available separately, letting you create your own style for limitless configurations. When you build a Sactional setup, the price is based on the total of each Seat, Side, Cover, and Accessory, just as if you bought them on their own. Once you bundle pieces, discounts may apply and show up as the price for your chosen Sactional. For Sacs (Inserts and Covers), StealthTech and Accessories, our regular price is the offer price—meaning we’ve recently offered it at that amount, though it might not have sold at that price recently.

Returns & 60-Day Home Trial

Your 60-Day Home Trial will begin once all items in a single order from our Sactionals or our Sacs brands have been delivered, exclusive of accessories (see Accessory Warranty page for details). For Sactionals, this includes your Seat and Side Inserts, Covers, and any StealthTech Sound + Charge Items. For Sacs, this includes Sac Inserts, Squattomans, and Covers.  Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange. Custom merchandise, floor model, and clearance item sales are final, and returns cannot be issued. Any shipping and/or delivery fees are non-refundable. Gift Card purchases cannot be cancelled or returned.

All returns must be sent via scheduled FedEx pick-up or an approved third-party, if necessary. Returns should be packaged in the original packaging. If the original packaging is no longer available, Lovesac may be able to provide upon request, based on availability. Lovesac does not provide boxes for Covers or Accessories.

Refunds will only be processed once all items in the return have been received and verified by Lovesac. Once verified, you will be issued a refund back to the original form of payment.  If you paid in a Showroom with cash, refunds will be issued with a corporate check sent to the shipping address on file and may take an extended period of time.

Merchandise is eligible for a one-time price adjustment within 7 days of the date ordered. Floor models and clearance merchandise are not eligible for price adjustment. Financing terms cannot be adjusted after a purchase is made. Proof of purchase is required for all returns, exchanges, warranties, and refunds.

Warranties

Lovesac’s products are built to last and designed to evolve with you.  Each Lovesac product has its own warranty timeframe and terms specific to the product’s features.  Lovesac’s warranty only covers products purchased by the customer directly from Lovesac that have been used in an indoor, residential setting, (excluding Outdoor Sactionals). The applicable warranty time frame for each product begins on the order date. Lifetime warranties apply to the original purchaser with a maximum of 100 years from the order date.  Warranties for each Lovesac product may be found here.

Exclusions:

Lovesac’s warranty does not apply to the following:

  • Product failures or issues stemming from normal use, abuse or wear, including failure to follow washing, care, assembly or use instructions.
  • Products used for commercial purposes.
  • Products sold as Floor Models.  All Floor Models are sold in “as is” condition and are not covered under warranty.​

Warranty Claims:

To submit a warranty claim, a customer must submit:

  • The original receipt or original order number showing a purchase by the individual requesting the warranty claim is required;
  • Photographs showing the defects and failures with the product; and
  • All other information requested by Lovesac on the warranty claim form found here.

If your product has a problem caused during manufacturing, and the warranty is still valid, Lovesac will replace it with the same or a similar product. This is subject to these terms and conditions. The warranty only covers the affected product. If other products in your order are not affected by a manufacturing problem, you cannot get a replacement or store credit for those items.

Gift Cards

Gift Cards are redeemable for merchandise only and are not redeemable for cash, except as required by law. Individual Gift Cards cannot exceed a value of Two Thousand Dollars ($2,000). Lovesac does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards and unauthorized resale is prohibited.

Typographical Errors

If an item is listed with the wrong price, discount, or description because of a printing mistake or incorrect information from our suppliers, Lovesac may refuse or cancel any orders for that product. This applies even if you have already received an order confirmation or your credit card has been charged. If your credit card was charged and your order is cancelled, Lovesac will quickly issue a refund to your card for the same amount.

Product Descriptions

Lovesac and its affiliates attempt to be as accurate as possible. However, Lovesac does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. Wood products may contain variations in grain and color from the picture shown on the Site.

Electronic Communications

When you visit www.lovesac.com or send emails to us, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You have the right, at any time, to opt out or unsubscribe to future electronic communication from Lovesac, however you cannot opt out of receiving emails that pertain to any orders you have placed.

All content on this site—including graphics, logos, button icons, images, audio clips, digital downloads, data, and software—is owned by Lovesac, its affiliates, partners, or suppliers. This content is protected by copyright laws in the United States and internationally. The collection of all content on the site is the exclusive property of Lovesac and its partners or suppliers, also under copyright protection. All software on this site belongs to Lovesac or its software suppliers and is covered by copyright laws. You cannot use our trademarks without written consent. Accessing the site does not give you permission to use any logo, image, or mark in any way.

Trademarks

LOVESAC is a federally registered trademark of The Lovesac Company. The following names are also trademarks of The Lovesac Company and are registered in the U.S. Patent and Trademark Office: SAC, SACTIONALS, STEALTHTECH, DESIGNED FOR LIFE FURNITURE CO., DESIGNED FOR LIFE, DFL, ALWAYS FITS, FOREVER NEW, TOTAL COMFORT, THE WORLD’S MOST ADAPTABLE COUCH, THE WORLD’S MOST COMFORTABLE SEAT, THE WORLD’S MOST VERSATILE TABLE, FOOTSAC, SUPERSAC, MOVIESAC, CITYSAC, PILLOWSAC, SQUATTOMAN, DURAFOAM, FOOTSAC, ROOM FOR TWO, and REWRITING THE RULES OF COMFORT. Lovesac’s product images, along with graphics, logos, page headers, button icons, scripts, and service names from www.lovesac.com, may be considered Lovesac trade dress. Neither Lovesac trademarks nor trade dress may be used for products or services not belonging to Lovesac. Do not use them in ways that may confuse customers or harm Lovesac’s reputation. Any other trademarks that appear on this site are owned by their respective owners, who may or may not be connected with or sponsored by Lovesac.

License and Site Access

Lovesac allows you to access and use this site for personal reasons only. You are not allowed to download or change any part of the site, except when you use page caching, unless you have written permission from Lovesac. This permission does not let you resell or use the site for business purposes. You cannot collect product details, descriptions, or prices from the site. You may not create new content based on the site's content or copy account information to help another merchant. You are also not allowed to use data mining, robots, or similar tools to gather information from the site. Do not reproduce, duplicate, copy, sell, or use any part of this site for any business purpose without written permission from Lovesac. You cannot frame or use framing techniques to include trademarks, logos, or other proprietary information, such as images, text, layout, or forms, from Lovesac or partners without written approval. You may not use Meta tags or hidden text with Lovesac's name or trademarks without written consent from Lovesac. If you misuse the site, your permission ends immediately. You can create a link to www.lovesac.com, but the link must not show Lovesac, its partners, products, or services in a false, misleading, or offensive way. You may not use any Lovesac logo or other branded graphics in the link without written permission.

No AI

Lovesac does not allow this Site to be used or downloaded by third parties for making, training, or running AI or machine learning systems (called “Artificial Intelligence Purposes”). Users, including those using automated systems, cannot use any part of this Site for Artificial Intelligence Purposes. If users or automated systems ignore these rules, they are breaking these Terms of Use.

Your Account

If you use this site and create an account, you are responsible for keeping your account and password private. You also need to make sure your computer is secure so no one else can access your account with Lovesac. You agree to take responsibility for everything that happens under your account or password, including any financial charges. Lovesac and its partners may refuse service, close accounts, remove or change content, or cancel orders if you break any of these Terms and Conditions.

Reviews, Comments, Communications and Other Content

You may post reviews, comments, and other content. You can also send e-cards and other messages. Suggestions, ideas, questions, and other information are welcome, as long as your content follows these rules: - Do not post false, inaccurate, or misleading content. - Do not post anything illegal, obscene, threatening, defamatory, or invasive of privacy. - Do not post material that infringes intellectual property rights or is harmful to others. - Your content must not include software viruses, political campaigning, commercial offers, chain letters, mass mailings, or any type of spam. When you post, do not use a fake email address, pretend to be someone else, or mislead about where your content or e-card came from. You may not submit content to Lovesac if you were paid by a third party or if it includes information about other websites, or someone's personal contact information like their address, email, or phone number.

When you share your content or review with Lovesac, you’re confirming you are 18 or older and that you own the rights to what you post. You promise your content is accurate, follows our policy, and doesn’t harm anyone. If you’re sharing a review, you’re confirming that you’ve used or bought the product or service, and you’re giving us your genuine, first-hand experience—because at Lovesac, comfort you can feel comes from true stories like yours.

If you post content or submit material, unless we say otherwise, you give Lovesac and its partners the right to use it in many ways. This right is nonexclusive, royalty-free, and lasts forever. It cannot be taken back and can be given to others. This means Lovesac can use, copy, change, adapt, publish, translate, create new work from, share, and show your content anywhere in the world and in any kind of media. You also give Lovesac, its partners, and others the right to use the name you provide with that content, if they want to.

You agree to protect and not hold Lovesac, along with its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers, responsible for any claims, demands, or damages. This applies to all types of losses, whether known or unknown, including reasonable attorney fees. These may result from breaking your agreement with Lovesac, the content you provide, breaking any laws, or violating another person's rights. Lovesac may, but is not required to, monitor, edit, or remove any activity or content. Lovesac will not be responsible or liable for any content posted by you or anyone else. You also agree that you are responsible for what you submit, not Lovesac. The content you submit does not create any confidentiality obligation for Lovesac, its agents, subsidiaries, affiliates, partners, or third-party service providers, including their directors, officers, and employees.

Read Lovesac/Pixlee User Generated Content Terms of Use here.

Risk of Loss

All items purchased from www.lovesac.comare made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Pricing

With respect to items sold by www.lovesac.com, we cannot confirm the price of an item until you order. Payments are charged at the time you place your order.

Disclaimers of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY LOVESAC ON AN "AS IS" AND "AS AVAILABLE" BASIS. LOVESAC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

As allowed by law, Lovesac does not provide any guarantees, whether written or spoken. This includes guarantees about product quality or how well a product works for a specific use. Lovesac does not promise that this website, its servers, or emails sent by Lovesac are free from viruses or other harmful materials. Lovesac is not responsible for any kind of damage that may come from using this site. This includes direct, indirect, incidental, punitive, and consequential damages.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

California Ethical Supply Chain Statement

At Lovesac, ethics, transparency, and compliance are top of mind.  Our vendor compliance policy as outlined in Lovesac’s Vendor Manual, includes regular on-site auditing and corrective measures for noncompliance. Lovesac has a zero-tolerance policy for any evidence of bribery and corruption, forced labor, human trafficking, and child labor. These practices are unacceptable in our supply chain. Lovesac will not accept products or services from vendors that use forced or child labor. Vendors are expected to comply with applicable local child labor laws and employ workers who meet the minimum legal age requirements. Human rights atrocities, such as forced labor, human trafficking, and modern slavery have no place in the life cycle of our products.  For more detail on Lovesac’s compliance efforts with our vendors, please review Lovesac’s most recent ESG Report available here.

Applicable Law

When you visit www.lovesac.com or buy any products from Lovesac, you agree to follow the laws of Connecticut. These laws, not including rules about conflicting laws, will control these Terms and Conditions. Any disagreement that comes up between you and Lovesac or its partners will also be governed by these laws.

Disputes and Waiver of Certain Rights

PLEASE REVIEW THIS SECTION CAREFULLY – THIS SECTION LIMITS YOUR RIGHTS INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE ACTION.

Any dispute relating to your visit to www.lovesac.com or to products purchased through www.lovesac.com or our showrooms must go to confidential arbitration in Stamford, Connecticut. However, if you violate or threaten to violate Lovesac’s intellectual property rights, Lovesac can seek an injunction or other relief in Connecticut state or federal courts. You agree to the exclusive jurisdiction and location of these courts. Arbitration will follow the current rules of the American Arbitration Association. The arbitrator’s decision is final and can be enforced in any competent court.

To the fullest extent permitted by applicable law, no arbitration or other claim under this Agreement shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise. All claims must be brought in a party’s individual capacity and not on a class or representative basis. You waive the right to participate in any form of class, or act as a class representative or private attorney general.

Site Policies, Modification and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Heroes Discount Program

Lovesac has partnered with SheerID and will offer a 5% discount on merchandise purchased by active or retired U.S. Service Members and their registered dependents, active First Responders, Healthcare Workers, Teachers, and Veterinary Professionals, either in a Lovesac showroom or online at  www.lovesac.com, with the redemption of the single-use code acquired from SheerID. SheerID’s verification platform can be accessed via Lovesac website. No cash or other substitution permitted. Discounts cannot be applied to previous purchases. Discount cannot be applied to Room of Choice Delivery, Let Me Save You 25 Years book, Clearance Items, Floor Model, The Secret Ingredients Hardware Kit, Sactionals Shoes, Sactionals Feet, Sactionals Clamps, and Shrink Kits. Offer can be combined with financing through Lovesac Credit Card Offer. Discount is applied to the subtotal after all other applicable discounts. No customer shall be permitted to combine Heroes discounts to exceed 35% off any Lovesac product. Applies to US orders only.

Financing Terms

††No Interest if Paid in Full Within 6, 12, or 18 Months

On purchases with your Lovesac Credit Card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 6, 12, or 18 months. Minimum monthly payments required.

†Qualifying purchase amount must be on one receipt. Discounts may result in the qualifying purchase amount not being satisfied. Offer available online and in all Lovesac showrooms. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 7/31/25: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

Web Promotional Offers

Get 40% off Seating and Lovesac Credit Card 18 Month Financing.

Available online at Lovesac.com from 7/29/26 through 11:59 PM PST on 8/1/26 and in select Lovesac showrooms 7/29/26 through close of business 8/1/26. Get 40% off Sactional Seats, Sactional Sides, Sactional Pillow Inserts, Sactional Covers, Stealth Tech, Recliner, Snugg and Sacs. Get 35% off Sactionals Accessories, Anytable, Footsacs and Throw Pillows. Offer cannot be applied to previous purchases. Excludes Room of Choice and White Glove Delivery, Lovesac Everyday Accident Protection, Let Me Save You 25 Years book, Clearance Items, Floor Model, The Secret Ingredients Hardware Kit, Sactionals Shoes, Sactionals Feet, Sactionals Clamp, and Shrink Kits. Offer can be combined with 18M WPDI and lower term financing through Lovesac Credit Card. Heroes 5% Discount Program and Refer-a-Friend can be combined with 35% off discount. Sactionals, Sacs, StealthTech, and Snugg 40% discount cannot be combined with Heroes, Refer a Friend, or any other discounts. Offer is not combinable with any other promotions. Applies to US orders only.

Get 40% off Sac Bundles

Available online at Lovesac.com from 7/21/26 through 11:59 PM PST on 8/2/26 and in Lovesac stores from 6/1/26 through close of business on 6/17/26. Get 40% off Sac Bundles. Online discount applies to Sac Bundles only in the following fabrics: Bronze Wombat Phur, Charcoal Wombat Phur, Wombat Phur, Alpine Swirl Phur, Dove Channeled Phur, Midnight Mink Phur, Sand Weave Phur, Seashell Weave Phur, Snow Sculpted Phur, Blue Mirage Phur and Pine Quilted Velvet (with Alpine Swirl Phur Footsac). In store discount applies to all Footsac Sac and Squattoman fabrics.

When you customize your Sactionals, the qualifying quantity for discounts is based on the total number of Sactionals Seats, Sactionals Sides, StealthTech L-Side, StealthTech R-Side, StealthTech Satellite Side, and Charge Side pieces in your order. While Sactionals Covers don’t add to this qualifying count, you can apply any earned discount to Covers. Discounts are also available for Sactional Inserts, Sactionals Covers, Sactionals Back Pillows, Sactionals Cushions, and StealthTech Sound + Charge. This offer is not valid on previous purchases and cannot be used with Clearance Items, Floor Models, The Secret Ingredients Hardware Kit, Sactionals Shoes, or Sactionals Feet. If you return one or more Sactionals Seats or Sides—including StealthTech L-Side, StealthTech R-Side, StealthTech Satellite Side, or Charge Side—which brings your order below the minimum needed for the discount, your refund and discount will be adjusted to reflect the change. You can mix this offer with Lovesac Credit Card financing, our Heroes 5% Discount Program, or Refer-a-Friend, but it can’t be paired with any other promotions. This special offer applies to US orders only. Enjoy limitless configurations, comfort you can feel, and easy moves in your home—make it yours with Sactionals.

Sac Insert + Cover with matching Squattoman Insert + Cover and either Room for Two or Regular Footsac

Sac Insert + Cover with matching Squattoman Insert + Cover

Sac Insert + Cover with either Room for Two or Regular Footsac

BigOne and SuperSac Bundles include Room for Two Footsac

CitySac, MovieSac and Pillowsac Bundles include regular Footsac

Sac Bundle discount applies to Sac Inserts and Covers, Squattoman Insert and Covers and Footsacs in a single transaction. Offer cannot be applied to previous purchases. Returning/exchanging items in a purchased Sac bundle will result in the disqualification of the discount such that refunds will be pro-rated and exchanges may only be for items equal to the pro-rated discounted price actually paid. Excludes Clearance Items and Floor Model. Offer can be combined with 24M EPNI and lower term financing through Lovesac Credit Card. Heroes 5% Discount Program and Refer-a-Friend can be combined with up to 30% off discount. Sac Bundles 40% discount cannot be combined with Heroes, Refer a Friend, or any other discounts. Offer is not combinable with any other promotions. Applies to US orders only.

Clearance

Clearance Items are available while supplies last and are priced as shown. In-store Clearance Item availability may vary by location. All sales are final on Clearance Items and cannot be combined with other offers. Offer cannot be applied to previous purchases. Applies to US orders only.