Guaranteed for Life
Lovesac furniture is Designed for Life™. This means as your furniture needs change, our pieces can adapt to fit them.
Switch the Covers on Sacs to match a room makeover or add Seats and Sides to your Sactionals to accommodate a growing family.
Designed for Life™ products also come with peace of mind. When you buy a Lovesac product you won’t have to worry.
Upon purchase, every Lovesac product is automatically registered and your warranty is activated. To make things even easier,
we’ve broken down the different warranties by product so you can clearly understand the warranty for your Lovesac purchase.
If you have any questions, feel free to call.call 1-888-636-1223.with us or
The Lovesac Warranty does not cover accessories, commercial/rental use, pet damage, color fading, failure to follow washing instructions, or damage due to burns, odors, mold, ink stains, water/fire, natural disaster, or bodily fluids. Sac Duffels are for transportation only; Lovesac does not replace soiled duffels.
Need to Submit a Warranty Claim?
Please contact us via email at firstname.lastname@example.org. Please type your name, order number, and "Warranty" in the subject line of your email.
For your warranty claim to be reviewed, include the following in your email:
- 4 pictures of the damage
- A picture of the product's batch number (click here for help finding the batch number)
- A description of the item and the damage
*If you would like to purchase Durafoam®, you must have the original proof of your Sac insert purchase. Boxes of Durafoam® for purchase are limited to 2 per customer.
After that, it's in our hands. Your claim will be answered within 5 to 7 business days.
Want to Return an Item?
- Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange.
- If you are returning a Sactionals Seat Insert Set, you must return all 3 components: the Seat Frame, the Seat Cushion, and the Back Pillow. Returns for Seat Cover Sets must also include all 3 components.
- All returns from Canada are subject to a shipping fee.
- Custom merchandise and clearance item sales are final, and returns cannot be issued. Gift Cards also cannot be returned.
- Floor models are not eligible for warranty and are final sale.
- Any shipping and/or delivery fees are non-refundable.
- Proof of purchase is required for all returns and refunds.
- Merchandise is eligible for a one-time price adjustment within 14 days of the date ordered unless stated otherwise in the promotion Terms and Conditions. Floor Models and clearance merchandise are not eligible for price adjustment. To request a one-time price adjustment, please visit your local Lovesac showroom or contact Customer Love.
- If merchandise is being returned to a warehouse, we will gladly accept returns that ship within 7 days from the receipt of return labels and shipping materials.
- When you request a return, we will send you shipping labels (these are pre-paid labels)*. After you receive the shipping labels, you have 7 days to return your merchandise.
- Returning a Sac that has already been fluffed will require a Shrink Kit for return shipping. This is provided free of charge by calling our service line at 888-636-1223. Please note that Shrink Kits require the use of a shop vac.
- Once we have confirmation that your merchandise is shipping back to us, we will issue funds to the original form of payment. If you paid in a showroom with cash, refunds will be issued via a corporate check sent to the shipping address on file. Please allow 14 business days to process the refund via corporate check.
*Please note that we will only send return shipping boxes for Sactionals Seat and/or Side Inserts, if requested.