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Website Questions / Ordering Online
Website Questions / Ordering Online
I am placing an order online. How much will it cost to ship to my home?
We offer 100% FREE SHIPPING on all orders shipping within the Continental US!
Will I receive confirmation after I order online?
You should receive an e-mail confirmation within 24 hours of purchase. If you have not received a confirmation within 24 hours, please check your Junk E-mail Box. Having a name like LoveSac sometimes gets us sent to your SPAM or Junk email folder...
Are the prices and special offers found on Lovesac.com good in the stores as well?
No, all specials and promotions on Lovesac.com are exclusive to purchases made on the website and are NOT available in stores.
What information do I need to register my products online?
You will need your name, address, e-mail, phone, birthday, place of purchase, date of purchase, products purchased, amount of purchase, and transaction number. You can register your product by clicking here.
Does LoveSac offer additional fabric styles and colors, other than those I see here at Lovesac.com?
LoveSac changeable covers are available in a variety of fabrics that are always changing and always available at Lovesac.com. Custom covers are also available for all Sacs and Sactionals.
Do you offer financing for your products?
Our stores offer Credit Cards but they are not available for online purchases.
Where are your stores? How can I contact them?
We have over 50 LoveSac stores, and more opening every week. Click here to find a store near you!
Do you have layaway?
No, not at this time.
Shipping Questions (100% FREE shipping on all orders shipping within the Continental US!)
How will my Sac be shipped to me?
All Sac Inserts are compressed to 1/6th of their original size, so shrunken Sacs are easily shipped to you!
How are Sactionals shipped? Do they shrink down like Sacs?
Sactionals sides are shipped in a box that fits snugly over the side pieces. Sactionals Bases include 3 components that are shipped in a box – the seat cushion & back cushion come packed up inside the Base Frame for small packaging, easy takeout and efficient shipping. Both Side pieces and Base pieces contain one Shoe and one Clamp for easy installation.
I want to place an order but I live in Europe. Do you ship internationally?
Yes, we ship internationally. However, free shipping does NOT apply to international orders.
How long does it take for my shipment to arrive?
In stock products purchased at lovesac.com will ship within 2 to 4 weeks from date of purchase. Shipments may arrive at different times for Khaki Inserts and covers.
What is the turnaround time for Custom Orders?
Custom orders typically ship from four to six weeks from the date of purchase, but they're worth the wait!
Will all of the products I ordered show up on the same day?
Orders with more than one item will generally be shipped in more than one box, and possibly be shipped from multiple locations. If you only receive part of your shipment, don’t panic! The rest of your items should arrive shortly.
Can I ship to an APO address?
No, we do not ship to APO addresses at this time.
Can I ship to a PO Box?
No, we don't ship to PO Boxes at this time.
Sac Questions
How are LoveSacs different than other foam bags or bean bags?
It’s not a damn beanbag! LoveSac is the original Oversized Sac, designed with premium quality. Everything else is just a cheap knock-off.
1. Sacs are filled with three different types of shredded DuraFoam, so it will never go flat…only at LoveSac
2. Sacs include double stitch construction all around with reinforced bar-tacking at zipper-ends so it will not break or tear.
3. Sac Covers (except the PillowSac) come with a remote control pocket in the logo-tag and a brand sticker inside (or inside folded cover). This excludes Custom Covers.
4. LoveSac luxury Sac covers are specially manufactured just for LoveSac – not available anywhere else.
5. Most LoveSac stock fabrics will be available to match in all accessories, add-ons, Sacs, Sactionals, and most furniture for years to come.
6. All Stock Sac Covers can be machine-washed and line dried.
7. LoveSac patented the shrinking/packing process.
8. Sacs are guaranteed for two lifetimes.
What size Sac should I get?
It's up to you which Sac is perfect for your home. Take into account factors such as the space you have available and the number of people using the Sac at one time.
- The BigOne - Seats 3 Adults
- SuperSac - Seats 2+ Adults
- MovieSac - Seats 2 Adults
- PillowSac - Seats 2 Adults
- CitySac - Seats 1 Adult
- GamerSac - Seats 1 Teenager
All Sacs have a variety of cover options and most are machine washable. All Sacs are round except the PillowSac.
How do I fluff my sac?
Your insert comes in a re-usable duffle bag. Unzip the duffle and take out the naked insert. You may want to wait an hour after you’ve taken the Sac out before you fluff it so it has time to breathe.
1. Pull the plastic bag off of the insert. Never unzip or cut the naked Sac.
2. Start breaking apart the chunks of foam from the outside of the Sac (through the fabric with your hands)
3. Keep breaking off chunks of foam as you flip/turn the insert over.
4. Once you break the foam into big chunks, start breaking them into smaller pieces. If you massage the pieces as you break them apart, it will speed up the process. Meanwhile, continue to flip the insert.
5. When the pieces of foam are about two inches in diameter, you are almost finished.
6. Leave the Cover off for at least 24 hours. This helps the foam fill with air and achieve maximum fluffiness, however the Sac does not need to be fully fluffed to put the cover on.
7. Sit, flip, flop, bounce on, and turn your LoveSac. The more you use it, the more comfortable it will be!
My Sac doesn’t feel the same as it did in the store. Why?
Make sure you wait 24 hours before putting on the designer cover. If the Sac is too flat after following the fluffing instructions, you may want additional durafoam. If the Sac feels too hard, you may opt to take out foam.
Why is the zipper on my Sac Insert missing the pull? Is it broken?
No, the pull is not missing, it has been deliberately removed for safety reasons. In the rare case you need to open your Khaki Sac insert, simply insert a paper clip into the hole of the zipper to unzip your Sac.
How do I put the Cover on my sac?
A Sac must be correctly covered for perfection.
1. Completely unzip the designer cover (sold separately). Position the Sac Insert with the zipper on top.
2. Drape the cover upside down over the Sac Insert.
3. Align the two ends of the cover zipper (open) with the two ends of the zipper (closed) of the Sac Insert, positioning the curved seams of the cover. Make sure they line up exactly with the curved seams of the Sac Insert.
4. Position the cover zipper so it zips toward you and zip the cover about 24 inches, pulling it down towards your knees, then roll the Sac away from you and zip it down another 24 inches.
5. Continue zipping and rotating until the Sac is completely covered.
Is buying a cover necessary for my Sac?
Almost all LoveSac covers are washable and changeable. They include fabrics such as rhinoplush, herringsuede and phur, which dramatically add to the comfort of the Sac. Covers can be changed at any time, so you never have to worry about getting stuck with a certain color for when you redecorate or move into a new place.
How do I wash my cover?
Most designer covers are machine washable. Wash in cold water with gentle detergent. Line dry.
What is the naked (Insert/Khaki) Sac cover made from?
The naked insert fabric is 100% polyester (easily cleaned and fire retardant). Inserts are Khaki and can be used alone, but we highly recommend a Sac cover over top of it.
How do I wash my naked Sac insert?
Should your naked Sac insert get wet, damp, exposed to pet-urine or otherwise damaged, it is not ruined! Spot clean and place outdoors in direct sunlight until your Sac is thoroughly dry and any odor is gone.
I bought a Sac quite a few years ago, and now I don’t see a cover online with the same name as my Sac. How can I get a cover for my Sac?
Over the last few years, some of our Sac names have changed. Same size, same shape, new name. You can still get a new cover for almost every Sac.
| Old Name (Prior to 2007) | Fits the Current Cover for... |
| MiniSac | KidSac (G2) slightly larger |
| PlayerSac | CitySac |
| Old KidSac (G1) | GamerSac |
| TonoLove | MovieSac |
| LottoLove | Square Not Compatible |
| LotOlove | Gamersac |
| LittoLove | Square Not Compatible |
| LittleLove | GamerSac |
| GameSac (4ft square) | Custom Order Only |
| PlayaSac | Custom Order Only |
| G1 Sactionals | Custom Order Only |
| Barstool | Custom Order Only |
| KidSac G1 | Custom Order Only |
If I bought a BigOne that has two inserts, are there covers to fit these inserts individually?
Yes, two MovieSac covers will fit the two Inserts.
The PillowSac looks like its different than the other Sacs. What are the measurements, and what is it like?
The PillowSac measures 58” wide and 70” long with a cover, and it weights approximately 30 lbs. Lean it against a wall and it’s a sofa or place the Sac on its side and it’s a game-chair. Zip off the Cover and its oversized flat Insert makes a great guest rest. Place it on the Rocker Frame and it’s the most comfortable two-person rocking chair ever made.
How do I tell the difference between a G1 KidSac and G2 KidSac?
If you purchased it before 2007, it’s a G1 KidSac. The G2 KidSac insert is typically royal blue. If the logo on the Sac has a little number two in the logo, it’s a G2 KidSac.
Can I design my own size Sac?
We are always coming up with new products and ideas, but at this time we offer six sizes of Sacs and we cannot make custom sized Sacs.
Is LoveSac an environmentally friendly company?
All of our sacs use foam scrap (new foam) that otherwise would end up in a landfill.
Sactionals Questions
What are Sactionals?
Sactionals are extremely modular, washable alternative furniture designed for America’s TV rooms, and patented by LoveSac. Take the pieces of your Sactionals through a narrow hallway, up three flights of stairs or into a basement movie theatre with no problem! They consist of two pieces, “Bases” and “Sides”, any configuration is possible with these “building blocks” Like our Sacs, Sactionals have changeable covers enabling your furniture to change as frequently as you’d like.
Video: An Introduction to Sactionals
Sactionals in Real Life: Why buy 4 Bases and 5 Sides?
What is the weight/size of Sactionals pieces?
Sactionals are made up of 2 pieces – Bases and Sides.
1. 6 Series Bases weigh 45 lbs (includes: upholstered frame, seat cushion, back pillow, shoe, clamp, peg-feet) and measure 35” wide x 29” deep x 20”.
2. 6 Series Sides weigh 25 lbs, and measure 35” long x 6” wide x 31” tall (with peg-feet).
Do I need tools to put my Sactionals together?
No tools are required- everything you need comes in the box. Sactionals assembly is easy to understand. Each Base and Side comes with one shoe and one clamp. For visual instructions, check out www.lovesac.com under the Sactionals section. (Sactionals assembly shown in the picture below)
Are LoveSac products fire retardant?
All Sac and Sactionals Inserts meet the California fire rating TB- 117 for home furnishings fire retardants as displayed on the Law Tag.
How are Sactionals constructed? What materials are used?
All Sactionals have double-row stitching and an embroidered logo on each piece. Velcro strips at on bottom are strategically placed to allow the owner to adjust tightness of tailored designer covers. There are Velcro strips on the bottom of the base cushions as well so it does not slide off the base.
Fabric: The Khaki fabric on our “naked Sactionals” is a 50/50 cotton-polyester mix.
Frame: The Base frame is made of a hardwood with steel furniture springs across the top
Sactionals Seat Cushions: Sactionals seat cushions consist of multiple layers, including an anti- sag layer. The cushion also includes firm high density DuraFoam (for durability), soft high density foam (for softness) and poly-fiber (for hand-feel).
Sactionals Back Cushions: Sactionals back cushions consist of a 3-chambered poly-fiber pillow. The inner pillow is 42” wide, Khaki upholstery is 37” wide, (designer covers are 35” wide for plump fit).
Shoes and Clamps: Each Base and Side come with 1 shoe and 1 clamp. The steel clamps will not bend. The shoes are made of reinforced hard wood so they won’t scratch most floors. Any desired Sactionals position is possible with these hardware pieces included.
How many people will fit on 1 Sactionals base (an Armchair consists of 1 Base and 3 Sides)
Sactionals cushions have a wide design. Generally, one Sactionals cushion is large enough for two people to sit and deep enough to slouch on. A 2-base Sactionals Sofa / Loveseat measures 82 inches long, which is comparable to most standard 3-cushion sofas in length.
If I only buy a couple of Sactionals pieces now, can I add more later?
Yes! One of the best reasons to become a Sactionals owner is to be able to add pieces later. You can start with just an armchair or a loveseat, and then add enough pieces to make a sectional sofa. Buy naked Sactionals now, and then add covers later.
Do I have to buy covers in order to use my Sactionals?
Sactionals may be set up prior to purchasing designer covers. “Naked” Sactionals are made of a polyester/cotton blend. However, Sactionals Covers make your furniture washable and changeable.
Can I order different colors for Base and Side Covers?
Yes, because Base and Side Covers come separately you are able to mix and match. You can change your Base Covers and Side Covers at anytime!
Accessories Questions
How is the SquattoMan different than the other sacs?
The SquattoMan is our version of a little ottoman, and unlike Sacs, it is filled with virgin microbeads which allows it to feel squishy t o the touch, but firm when sat on. While sitting in a sac, kick your feet up on the SquattoMan to experience ultimate “comfyness.”
What is the PillowSac rocker, and is it only to be used with the PillowSac?
The PillowSac Rocker is a curved black frame that sits on the floor, and is only to be used with the PillowSac. When you place the PillowSac on the PillowSac Rocker, you have a “rocking sac”.
What is Shredded Durafoam?
Shredded Durafoam is a LoveSac trademarked unique blend of high, medium, and low-density open-cell polyurethane foam. Its design assures the most comfortable sitting experience and guaranteed to never go flat.
I have Custom Cover for my Sac. Will the SodaSac or TubeSac attach to it?
Custom Covers do not have Love Handles to attach a SodaSac. However, there is one snap for a TubeSac above the logo flap on each Sac.
How do I shrink my sac so I can move or store it?
Need to move your Sac? We have a couple options that will make moving or storing your sac a more pleasant experience!
Shrink Kit: (Click here to buy the Shrink Kit)
* You can purchase a Shrink Kit, which will allow you to vaccuum shrink down your Sac. The Shrink Kit comes in three sizes - Extra Large, Large, and Medium. The Medium Shrink Kit also works for the MovieSac, CitySac, PillowSac or GamerSac. This helps you shrink your sac small enough to fit into the duffel bag that comes with the Kit.
Sport Utility Cover:
* You can also purchase a Sport Utility Cover (available for the MovieSac or SuperSac) which has cinch straps on it so you can compress and move your Sac. This is our most durable cover (you can take it camping, take it outside, etc). The cinch straps make the sac a little smaller and more manageable. The Sport Utility Cover can also be used as an additional casual cover option.
*Note: the Sport Utility Cover is not 100% waterproof. It is water resistent, but because of the grommet holes not completely waterproof.
How does the Shrink Kit work?
This process is easier with more than one person! Call a friend and have some bonding time!.
1. Place your Sac in the middle of the plastic bag and gather the excess plastic together.
2. Put your vacuum hose in the middle of the Khaki Sac Insert and hold the plastic around the hose as tight as you can. For optimal results, we highly recommend using a Shop Vac.
3. Turn the vacuum cleaner on and while the vacuum is sucking the air out of the Sac gently lay on top of the Sac, and the Sac will begin to flatten. Once it is about halfway shrunk turn it turn and lay on it again. The idea is to make the Sac the same size as the duffel, so you need to shape the foam as it's shrunken down to size.
4. Without turning the vacuum off, rotate the Sac and repeat the process until your Sac is completely compressed.
5. Once the Sac has the air out of it, put it in the duffel bag with the vaccuum still on so the foam doesn't expand too soon.
6. Pull the duffell shut, and then zip it closed toward the vaccuum hose that is still in the Sac.
DO NOT BREAK YOUR DUFFELL ZIPPER WHEN DOING THIS! You have to pull the Duffell bag closed FIRST, align the zippers, and THEN zip it closed.
When the Duffell bag is almost zipped shut, quickly pull out the vaccuum hose and completely close the zipper. The foam will start to expand to fill up the duffell bag.
Warranty Questions
What is warranty policy for Sac Inserts?
Sac Inserts have a Lifetime Guarantee against manufacturer defects. Sac Inserts are guaranteed never to break or go flat. The original receipt and product registration information is required for all warranty claims. Products used for commercial purposes are not covered under warranty. All products must be registered within 90 days from receipt at www.lovesac.com/productregistration.
What is the warranty policy for Sactionals Inserts?
Sactionals Inserts (Khaki upholstered Base and Side Frames) are guaranteed for life against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt and product registration information is required for all warranty claims. Products used for commercial purposes are not covered under warranty. All products must be registered within 90 days from receipt at www.lovesac.com/productregistration.
What is the warranty policy for Sac and Sactionals Covers?
Sac and Sactionals Covers are guaranteed for 3 years from the date of purchase. Products are guaranteed against all manufacture defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt and product registration information is required for all warranty claims. Products used for commercial purposes are not covered under warranty. All products must be registered within 90 days from receipt at www.lovesac.com/productregistration.
I fluffed my Sac and it is still flat. How do I fix this?
Please make certain that there aren’t any foam chunks inside your Sac that have not been broken apart. Also, make sure you have waited for one full week after opening. Otherwise if you add more you will probably end up with too much foam inside. If your Sac does not have as much Durafoam as you'd like, you can order more here.
I ripped my Sac insert but I did not register it when I bought it. Can you help me in any way?
Our Sport Utility Cover is the solution to your problem. Order the Sport Utility Cover in the LoveSac Limited section of the website. You can also put a Sac cover over the Sport Utility Cover.
Can I return my order?
You must email orderstatus@lovesac.com to receive authorization for all returns.
There is a 25% restocking fee for returned items. The customer is responsible for the original shipping costs and return shipping costs. Under no conditions will shipping charges be returned. Returns must be reported or claimed within 15 days after receiving products
Can I return a custom cover?
Custom covers are non- refundable.