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Frequently Asked Questions About All Things Lovesac

Website / Ordering Questions

Q: I'm placing an order online. How much will it cost to ship to my home?
A: Shipping is FREE in the contiguous United States. For Hawaii, Alaska and Canada, standard shipping rates apply. Please contact us for a quote.

Q: What can I do if I’m having trouble placing an order online?
A: You can place an order offline. Here are your options:

1.) Call us at 888-636-1223, Monday-Friday: 9:00 AM - 5:00 PM EST.
2.) Chat with us
Monday-Sunday 9:00 AM - 10 PM EST. Click Here
3.) Head to your closest Lovesac store. Find your store.

Q: Do you offer special financing?
A: Yes, we offer 6 or 12 months interest free financing with a Lovesac Credit Card (hosted by Synchrony Bank), and it's easy to apply online or in store. Answer a few questions and receive instant notification of approval. Learn more and apply online here.

If you want to use your new card immediately in store, have your account number and authorization code ready at time of purchase. If you want to use your new card immediately online, have your card number ready, call us to place your order over the phone with a customer support specialist, or chat with us for more information.

Lovesac Credit Card numbers are required at time of purchase as we are unable to look up card numbers and provide card number info over the phone or chat. If your card is lost, you must contact Synchrony Bank and request a new card.

Alternatively, by selecting PayPal and the "Bill Me Later" option during the checkout process, you can place your order and enjoy interest free payments 6 months from your date of purchase (if you qualify). For more information, click here.

Q: How do I make a payment on my Lovesac Credit Card?
A: Lovesac Credit Cards are hosted by Synchrony Bank. The easiest way to make payments, manage your account, and update your billing information is to visit Synchrony Bank’s website here. Please contact us with additional questions.

Q: Will my online order be confirmed after purchase?
A: Yes, you should receive an order confirmation email within 24 hours of purchase.

Q: Are the prices and special offers on Lovesac.com also available in Lovesac stores?
A: Most offers and promotions online are also available in store, but occasionally there are differences, and sometimes exclusions apply. Contact your local store for details.

Q: Does Lovesac offer additional fabric styles, colors, and choices beyond what I see on Lovesac.com?
A: If you can’t find something you love from the 300+ fabric and leather covers on our site, chat with us or contact your local store for more options.

Shipping Questions

Q: How much does shipping cost? Do you ship internationally?
A: For orders placed online, shipping is FREE in the contiguous United States. Currently, we only ship to the following areas outside the contiguous United States: Hawaii, Alaska and Canada (charges apply). Contact us for a Shipping quote.

Please note: Depending on where you live, duty, taxes, and other charges may apply. These charges are NOT included in the shipping quote we provide you.

Q: How long will it take my order to ship?
A: Items usually ship 1-2 weeks from date of purchase, however the exact shipping time will vary depending on the item:

  • Sacs, Sactionals, Stock Covers, Accessories: 1-2 weeks (unless otherwise noted)
  • Custom Covers for Sacs/Sactionals: 4-10 weeks (unless otherwise noted)

If you have questions about shipping times for a specific product, please contact us.

Q: How will my Sac be shipped to me?
A: Your Sac insert will be shipped in a sturdy nylon duffel, shrunken to 1/8th its size. Duffels are for shipping purposes and may get dirty in transit. Your Sac cover will be shipped separately.

Q: How are Sactionals shipped?
A: Sactionals Seats and Sides are shipped in separate boxes, designed to be as efficient as possible. Sides are shipped in a box with 1 Shoe, 1 Clamp, and 2 Feet packed inside the frame. Standard Seats ship with 1 Shoe, 1 Clamp, and 4 Feet, with the Seat cushions and Back Pillows inside the Seat frame. Wedge Seats ship with 2 L-shaped Shoes, 1 Clamp, and 4 Feet, with the Back Pillow inside the Seat frame and the Seat cushion outside the frame. Contact us if you have any questions

Q: What is the turn-around time for Custom covers?
A:Custom covers are made to order, especially for you. Shipping usually takes 4-10 weeks from date of purchase, but may take longer. Contact us for help.

Q: Will all of the products I have ordered show up on the same day?
A: Not typically. Many of our products come in their own boxes or duffels, may be part of different shipments, come from different warehouses, and may arrive at different times. If you only receive part of your shipment, please contact us!

Q: Can I ship to an APO address?
A: No, we cannot ship to an APO address.

Q: Can I ship to PO Box?
A: No, we cannot ship to PO Boxes.

Q: Can I manage my delivery and track my packages?
A:Yes. Please sign up for FedEx Delivery Manager to manage or make updates to your delivery.

Gift Card Questions

Q: Can I purchase Lovesac Gift Cards online and in store?
A: Yes! You can purchase Lovesac eGift Cards here online and Lovesac Gift Cards in store.Find a store.

Q: Where can eGift Cards be used?
A: Use your eGift Card to purchase any item at Lovesac.com. Just enter the code in the Gift Card field at checkout. eGift Cards can only be used online and are not redeemable at Lovesac stores .

Q: Where can Gift Cards purchased in store be used?
A: Gift Cards purchased in store can only be used at Lovesac stores. They are not redeemable online.

Q: Can I return or exchange Gift Cards?
A: Gift Cards and eGift Cards cannot be refunded, exchanged, or redeemed for cash. Lost or stolen Gift Cards and eGift Cards cannot be replaced or refunded.

Q: I have a Referral Card. Where can I use it?
A: Referral cards can only be redeemed at Lovesac stores.Find a store.

Sac Questions

Q: How are Sacs different than other beanbag style chairs?
A: Lovesac is the originator of the world’s first Sac®. Sacs are the world’s most comfortable seats.

  • Sacs may look a little like beanbags, but the main reason that they look and feel much better is because they’re missing a pretty major element—beans! Instead, Sacs are filled with something way softer, Durafoam®, which provides ultimate comfort and support.
  • Durafoam® is the antithesis of beans. It’s a proprietary blend of multi-density recycled virgin foam. The softer pieces hug your body while firmer pieces prop you up.
  • Durafoam® is incredibly durable. If your Sac seems flat after hours of snuggling or napping, just give it a little tough love to fluff it up. Flip it, fluff it, sit, repeat. Watch video to see this tip in action.
  • 150+ of our 300+ Sac covers are machine-washable and hang-to-dry. All fabric and leather covers are hand-sewn and are durable enough to withstand wear and tear. Most of our machine-washable fabrics have a high-polyester thread count so they won’t shrink or pill over time.
  • There’s a Sac for every space and every body. Choose from 6 sizes and 2 shapes.
  • Sacs are built to last and guaranteed for life. Double over-lock stitching guarantees your Sac insert won’t rip. Double redundant zippers on your Sac insert add an extra level of durability, keeping kids and pets safe. Most Sacs and Sac covers have tie loops, making it easy to correctly position your Sac cover and keep it in place.

Q: I just received my Sac, how do I fluff it up?
A: Watch the video here or follow these steps:

Unwrapping and fluffing tips: When your Sac arrives, unzip the duffel, remove the Sac insert from the duffel, and remove and discard the plastic bag around it. Let the Sac insert sit 24-48 hours, which will allow air into the Durafoam® and make the next step easier. From the outside of the Sac insert, separate the Durafoam® pieces inside. Do not unzip the insert and don’t put the Sac cover on yet. It may take up to a week for your Sac to reach full size, but when it does, fluff the Sac insert for a few minutes and put the Sac cover on. To keep your Sac looking its best over time, make a habit of fluffing it every time you use it. Watch this video to see these tips in action.

Q: Why is the zipper on my Sac insert missing its pull?
A: Sac inserts are designed with double redundant zippers, adding an extra layer of durability and safety. The exterior zipper has a pull, but the interior zipper doesn’t—preventing kids and pets from getting into the Durafoam®.

Q: What is the recommended way to put the cover on my Sac?
A: For the Gamersac, Citysac, Moviesac, Supersac, or BigOne:

  • Position the Sac insert with the Lovesac logo flap on top.
  • Remove the cover from its box or bag. Unfold it, unzip it, and find the laces inside. Most stock and custom covers have laces.
  • Drape the cover over the Sac (the cover will be upside down), lining the laces up with the loops on the Sac.
  • Slip the laces through the loops and tie tightly.
  • Zip the cover all the way around, rotating the Sac until it is completely covered.

For the Pillowsac:

  • Covering the Pillowsac is similar to putting on a duvet cover.
  • Lay the Sac insert out flat.
  • Remove the cover from its box or bag. Unfold it, unzip it, and turn it almost inside out.
  • Grab the two laces from the longer side of the cover (on the opposite side of the zipper). Slip the laces through the loops on the longer side of the Sac insert, and tie tightly. Most stock and custom covers have laces.
  • Start turning the cover right side out and work the Sac insert corners into the corners of the cover.
  • Grab the other two laces (on the same side as the zipper), slip through the other two loops on the Sac insert, and tie tightly.
  • Work the Sac insert into the corners of the cover, zip the cover closed, and enjoy!

Q: Do I need to buy a separate cover for my Sac?
A: Yes. Sac covers are sold separately from Sac inserts. Sac covers keep the Sac looking newer longer, and provide a better sitting experience. Choose from 300+ covers, including 150+ machine-washable covers.

Q: How do I wash my Sac cover?
A: First, check the tag on your cover to understand the correct method for cleaning. If you can’t find a tag, visit for care instructions. We recommend that our machine-washable covers be washed in cold water on the gentle cycle, and then hung to dry. Please follow the instructions on the tag carefully.

Q: What is my Sac insert fabric made from?
A: Sac inserts are made from durable khaki twill polyester, chosen for its breathability and strength-to-weight ratio.

Q: How do I clean the sac insert fabric?
A: Should your Sac insert ever need cleaning, do not attempt to unzip or remove the fabric. Instead, just spot treat any dirt or stains and allow to air dry.

Q: Can I buy a new cover for the Lovesac I bought several years ago?
A: Please review the following chart comparing previous Sac versions to current Sacs. Contact us for help.

 Old Name (Prior to 2007)   Fits the Current Cover for... 
 LotOLove   Gamersac 
 Old KidSac G1   Gamersac 
 PlayerSac   Citysac 
 TonoLove   Moviesac 
 PlayaSac   please call, chat, or email for details 
 MiniSac   please call, chat, or email for details 
 LittleLove   please call, chat, or email for details 
 LottoLove   not compatible 
 LittoLove   not compatible 
 GameSac (4ft square)   custom order only; please call, chat, or email for details 
 G1 Sactionals   custom order only; please call, chat, or email for details 
 Barstool   custom order only; please call, chat, or email for details 

Sactional Questions

Q: What are Sactionals?
A: Sactionals are the world’s most adaptable couch, made up of 2 endlessly rearrangeable, patented pieces—Seats and Sides. Sactionals provide all-around comfort and peace of mind that other couches can’t.

    Always fits.

  • Sactionals can fit most spaces, no matter the size or layout, because you can add, subtract, and arrange pieces an infinite number of ways.
  • With over 300 fabric options, 2 Seat styles (standard Seat and Wedge Seat), 3 Side styles (Roll Arm Side, Deep Side, and Standard Side), and 3 fills (Standard Foam, Down Blend and Lovesoft™) you’re bound to find something that works perfectly for you.
  • Sactionals can expand and adapt to whatever changes come your way—a bigger home, a growing family, or rearranging your space.
  • Moving just got easier. Sactionals go up and down stairs with ease and can fit into tight spaces.
  • Forever new.

  • Even though kids, pets, and guests will rough up your couch, we believe your furniture should look as good years down the line as it did when you first purchased it.
  • 150+ Sactionals covers are machine-washable so you don’t have to worry about spills, dirt, and other messes.
  • Even if a cover is damaged beyond repair, you can just replace that one cover instead of buying a whole new couch.
  • Built to last.

  • Sactionals’ patented interlocking system requires no tools. Shoes and Clamps secure pieces together firmly from above and below, creating one connected couch, even more durable than typical stationary sofas. You’ll never have to worry about pieces slipping, sliding, or separating.
  • Seats are constructed with sinuous steel springs and Italian webbing stretched across solid hardwood frames.
  • Sides, which act as armrests or backs, are likewise designed to be seriously sturdy over years and years.
  • Seats and Sides are guaranteed for life, so instead of spending on replacement couches, you can invest in more of these durable pieces to create larger couches.

Q: What is a Deep Side?
A: If you’re a little bit taller or enjoy more of a lounging effect, rotate your Sactionals Seat for a Deep Seat configuration. If you’re lining up three or more Deep Seats across you will need to order a Deep Side so that it all fits together perfectly. Dimensions: 29” wide x 28.5” tall x 6” deep. Deep Sides are compatible with standard Sactionals Seats and hardware (Clamps, Shoes, and Feet). Covers are sold separately. Deep Sides are not compatible with Wedge Seats.Shop the Deep Side.

Q: What is a Roll Arm Side?
A: With Roll Arm Sides, your Sactionals couch can have a more traditional, curved-arm style. Dimensions: 35" wide x 25.7" tall x 6" deep. Roll Arm Sides are compatible with standard Sactionals Seats, Wedge Seats, and hardware (Clamps, Shoes, and Feet). Covers are sold separately. Shop the Roll Arm.

Q: What is a Wedge Seat?
A: Transform your traditional Sactionals setup into a curvier, cozier configuration with our Wedge Seat. One Wedge Seat curves Sactionals 45 degrees. Two curves them 90 degrees. Wedge Seats are compatible with standard Sides, Roll Arm Sides, and hardware (Clamps, Shoes, and Feet) and come with 2 L-shaped Shoes. Covers are sold separately. Shop the Wedge Seat.

Q: Do you still sell 5 Series Sactionals?
A:Yes,here. 5 series Sactionals are 20% smaller than standard Sactionals.

Q: What is the weight/size of Sactionals pieces?
A: Standard Seats weigh 45lbs (includes upholstered Seat frame, Seat cushion, Back Pillow, Shoe, Clamp, and Feet) and measure 35" wide x 18” tall x 29" deep. Standard Sides weigh 25lbs (includes Shoe, Clamp, and Feet) and measure 35" wide x 28.5” tall x 6" deep.

Q: Do I need tools to put my Sactionals together?
A: No. Everything you need is included in the boxes. Here are some steps to help you get started:

  • Set cushions on the floor to see if they fit your room in your desired configuration.
  • If you are not placing Sactionals on carpet, put felt pads (included with Seats and Sides) on all Shoes so you don’t scratch the floor. Most of the time, Feet do not touch the floor, but we include plenty of felt pads so you can put them on if you wish to.
  • Each Shoe has a crosshair on top to show you where Feet go.
  • U-shaped Clamps secure Seats and Sides together.
Watch this video to learn more.

Q: What are Sactionals inserts filled with?
A: We offer 3 fills: Standard Foam, Down Blend, and Lovesoft™.

  • Standard Foam is made of 2 high-density layers and a supportive central layer that preserves loft and resists sagging.
  • Down Blend is a cushy blend of goose down and feathers mixed with synthetic fibers.
  • Lovesoft™ is a luxurious, hypoallergenic material that’s soft, supple, resilient, and keeps its lofty look without fluffing.

Q: How are Sactionals constructed and what materials are used to make them?
A: Sactionals are remarkably durable and guaranteed for life.

  • Fabric:. The khaki fabric on our Sactionals inserts is a cotton-polyester mix.
  • Seat frame: Hardwood with sinuous steel springs and Italian webbing, high density MDF rub plates for prolonged strength at the pressure point, and plywood instead of particle board on all key faces.
  • Seat cushions: Standard Foam cushions are made with 2 high-density layers of foam and a supportive central layer that preserves loft and resists sagging.
  • Back Pillows: 3-chambered poly-fiber pillows. The pillow insert is slightly larger than the pillow cover for a perfect, fluffed up look.
  • Shoes and Clamps: Each Seat and Side come with 1 Shoe and 1 Clamp. Clamps are U-shaped and made with solid steel so they won’t bend. Shoes are made with high-density MDF with real wood veneer on the outside.

Q: How many people will fit on one Sactionals Seat?
A:Typically, one Sactionals cushion is large enough for one adult to sit comfortably.

Q: If I only buy a couple of seats and sides now, can I add more later?
A: Yes. You can add more Seats and Sides as your needs and budget change. Shop Seats and Sides

Q: Do I have to buy covers for my Sactionals?
A: Yes. Sactionals covers are sold separately from Sactionals inserts. Choose from 300+ covers, including 150+ machine-washable covers. Shop Covers

Q: Can I order different colors for Seat and Side Covers?
A: Yes. Because Seats and Sides are sold separately, you can mix and match fabrics to create any look you like. Shop Covers.

Q: What are Outdoor Sactionals?
A: Outdoor Sactionals feature everything that’s special about indoor Sactionals (Seat and Side pieces, tool-free assembly, endlessly rearrangeable) but are designed for outdoor use.

  • Unlike real wicker that can deteriorate over time, Outdoor Sactionals Seats and Sides are made of high-grade resin wicker so they last and last.
  • Outdoor cushions arrive in our attractive Beachfront covers. They are water resistant and will still look great year after year.
  • Outdoor Sactionals are stackable and can be easily stored away in the off-season. Shop Outdoor Sactionals

Accessories Questions

Q: What is a Squattoman?
A: A Squattoman is a footstool that’s just the right size (13” tall and 20” wide) to rest your feet on while lounging on your Sac. It can also be used as an extra seat. Shop the Squattoman

Q: What is a Pouf
A: Poufs are very sturdy and can be used as a footrests or seats. They’re 15.75” tall and 23.6” around. Shop the Pouf

Q: What is a Padded Rocker Frame?
A: We designed the Padded Rocker Frame as the perfect complement to our distinctive, versatile Pillowsac. The Padded Rocker Frame features a strong metal frame that sits on the floor, transforming the Pillowsac into an ultra-comfy rocking chair, perfect for snuggling and lounging.

The Padded Rocker Frame and the Pillowsac are sold separately.
Shop the Padded Rocker Frame

Q: What are Sodasacs and Tubesacs?
A: Sodasacs attach to the side of some of our Sac covers so you can keep a can of your favorite beverage by your side while you’re lounging. Tubesacs attach to the top of some of our Sac covers and provide support for your neck. Some older Sac covers have snaps for these accessories, while newer Sac covers have buttons or buttonholes for the Sodasac buttons. Tubesacs and Sodasacs are available for custom order in a limited selection of fabrics. Contact us or visit a store to order.

Q: What is a Footsac?
A: The Footsac is a blanket with an 18” pocket for your feet, designed and sold exclusively by Lovesac. Footsacs are available in a variety of textures and colors. Shop the Footsac

Q: What are You-Products?
A: You-Products are our exclusively designed, U-shaped Sactionals accessories.

  • You-Drinks hug Sactionals Sides tightly so you can enjoy a drink while lounging. Available in 3 shapes: You-Drink (has a slight impression and a felt coaster), Deep You-Drink (has a felt coaster and a deeper impression so cups don’t fall), and Roll Arm You-Drink (has a felt coaster and is curved to fit our Roll Arm Sides). Available in 3 colors, Hickory, Dark Walnut, and Grey Ash. Shop You-Drinks
  • You-Tables are made of solid bent wood and fit snugly over Sactionals Seat cushions so you can use a Seat as a table. Available in 3 colors, Hickory, Dark Walnut, and Grey Ash. Shop You-Tables

Q: Do you sell Throw Pillows?
A: Yes. Throw Pillows are available in 3 different sizes and are filled with your choice of Down or Down Alternative. We offer a variety of Throw Pillow covers. They complement Sactionals and can be changed whenever you like. Shop Throw Pillows

Q: What are Kid Chairs?
A: Kid Chairs are little, foam-filled chairs, recommended for children ages 2-8. They come pre-covered in your choice of cover: Berry Smoothie, Aquamarine, and Toffee Microweave, or Polar Cut Phur. All covers are removable and machine-washable with drink holders on the armrests and pockets on either side. Shop Kid Chairs

Q: What are Kid Sactionals?
A: Kid Sactionals are like our Sactionals couch, just sized and designed for kids. Made up of Seat and Side pieces, Kid Sactionals connect with magnets and Velcro®, have machine-washable, removable covers, and are light and safe for kids to play with and rearrange. Shop Kid Sactionals

Q: What are Spade and Nooder?
A: Spade and Nooder are our very own Love Puppy Pillows and Throw Blankets. More than just cuddly companions, they can be used as pillows, and when you unzip their bellies, you’ll find soft and cozy blankets that are big enough to cover a couple of kids. Durable and safe, even for small children, Nooder and Spade are filled with soft polyester stuffing. Shop Spade and Nooder.

Q: What are Petsacs?
A: The Petsac is our take on a pet bed, and includes an attached faux fur blanket. The cushion is made of the same shredded Durafoam® as our Sacs, and the cover is removable and machine-washable. Shop Petsacs

Q: How do I shrink my Sac so I can move or store it?
A: Get the Cinch Cover. It’s our simple solution to making your Sac a lot more moveable. Made from sturdy nylon, there’s a Cinch Cover to fit any sized Sac and shrink it down to the fraction of the size. Do not use a Cinch Cover to ship your Sac in the mail. Shop the Cinch Cover

Q: I’m moving and need to ship my Sac. What do I do?
A: In this case, please contact us about the shrink kit.

QI have a Shrink Kit but I forgot how to use it. What do I do?
A: Follow these steps:

  • Place your Sac in the middle of a plastic bag and gather the excess plastic together.
  • Put a vacuum hose in the middle of the Sac and hold the plastic around the hose as tightly as you can. We strongly recommend using a shop-vac instead of a standard household vacuum.
  • Turn the vacuum on. While it’s sucking air out of the Sac, gently lie on top of the Sac to help it flatten. We only recommend lying on the Sac if you’re using a shop-vac.
  • Once it’s halfway done, flip the Sac and lie on it again.
  • The idea is to shrink the Sac to fit in a duffel that’s one size larger than the Sac was originally delivered in. Shape the Durafoam® as it shrinks down to fit the duffel.
  • Keep flipping the Sac and repeat the process until it’s completely compressed.
  • Once the Sac has the air out of it, put it in the duffel bag. Keep the vacuum on so the Durafoam® doesn’t expand too quickly.
  • Pull the duffel shut and zip it closed, removing the vacuum hose when you can.
  • Be careful not to break the duffel zipper while doing this. You have to pull the duffel bag closed first, align the zippers, and then zip it closed.

Warranty / Returns

Q: How do I register my products and/or activate my warranty?
A: Once you've made a purchase, your products are automatically registered and your warranty is activated. Please keep your receipt in a safe place. Your Order Confirmation Number (online purchase) or Transaction Number (in store purchase) will also serve as your warranty registration number. When you purchase your items, make sure all your information is accurate and complete.

Q: How do I submit a warranty claim?
A: Please contact us via email at [email protected] Please type "Warranty" in the subject line of your email. These 3 items are all required for our team to process a warranty claim:

  • Order Confirmation Number (online purchase) or Transaction Number (in store purchase). If you don’t have this handy, please put the full name that’s on the order/receipt.
  • Description of the problem.
  • At least 3 detailed pictures of the issue(s).
  • Your claim will be answered within 24 to 48 hours.

Q: What is the warranty policy for Sactionals inserts?
A: Hard insert pieces (Seat and Side frames, Clamps, Feet, and Shoes) are guaranteed for life against manufacturer defects. Standard soft insert pieces (Seat cushion, Back Pillow, covers) have a 3-year warranty from date of purchase. Soft inserts filled with Down or Lovesoft™ have a 5-year warranty (from date of purchase) against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the warranty policy for Sactional covers?
A: Top Grain Leather covers have a 5-year warranty from date of purchase. All other covers have a 3-year warranty from date of purchase. Products are guaranteed against all manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the warranty policy for Sac inserts?
A: Sac inserts have a lifetime guarantee against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt and product registration information is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: How do I submit a warranty claim if my Sac seems flat?
A: First, make sure your Sac is fluffed up properly. Watch the video for instructions. If your Sac isn’t fluffed up enough after following the instructions, please do the following and we will send you 1 box of Durafoam®:

  • Send us an email with the subject line “Warranty”
  • Attach 3 photos of your flattened Sac.
  • Include the Order Confirmation Number (online purchase) or Transaction Number (in store purchase). If you don’t have this handy, please put the full name that’s on the order/receipt.
  • Write a short description of the issue(s).
  • If you would like to purchase Durafoam®, you must have the original proof of your Sac insert purchase. Boxes of Durafoam® for purchase are limited to 2 per customer.

Q: What is the warranty policy for Sac covers?
A: Top Grain Leather covers have a 5-year warranty from date of purchase. All other covers have a 3-year warranty from date of purchase. Products are guaranteed against all manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the warranty policy for Outdoor Sactionals inserts?
A: Outdoor Sactionals inserts (resin-wicker aluminum Seat and Side frames) are guaranteed for life against manufacturer defects. We recommend that you bring your Outdoor Sactionals cushions inside during inclement weather or when not in use, as exposure to prolonged sunlight may cause fading. Warranty does not cover fading or differences in dye lot. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the warranty policy for Outdoor Sactionals covers?
A: Covers have a 3-year warranty from date of purchase. Products are guaranteed against all manufacturer defects. We recommend that you bring your Outdoor Sactionals cushions inside during inclement weather or when not in use, as exposure to prolonged sunlight may cause fading. Warranty does not cover fading or differences in dye lot. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the warranty policy for Petsac inserts?
A: Petsac inserts have a lifetime guarantee against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt and product registration information is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the warranty policy for Petsac covers?
A:Petsac covers have a 3-year warranty from date of purchase. Products are guaranteed against all manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. The original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Q: What is the Lovesac Return Policy?
A: We want you to be completely satisfied with your purchase, but if you'd like to make a return for any reason, we're here to help.

  • Eligible merchandise may be returned within 30 days of the date you received it.
  • We cannot accept returns for special order/custom merchandise, gift cards, shipping and handling, services, and interest fees.
  • Floor model and clearance merchandise are marked final sale and cannot be returned.
  • Returned merchandise is subject to a 15% restocking fee 1 business day after the order is placed.
  • Merchandise is eligible for a one-time price adjustment within 14 days of the order being placed. Merchandise marked to final sale (ie. floor model, clearance) is not eligible for a price adjustment. To request a one-time price adjustment, please visit your local Lovesac store or contact Customer Love:
Chat: Click Here Mon - Sun: 9 AM - 10 PM EST
Call: 888-636-1223 Mon - Fri: 9:00 AM - 5:00 PM EST
Email: [email protected]
  • If merchandise is being returned to a warehouse, we will gladly accept returns that ship within 7 days from the receipt of return labels and shipping materials.
  • When you request a return, we will send you shipping labels. After you receive the shipping labels, you have 7 days to return your merchandise.
  • Once we have confirmation that your merchandise is shipping back to us, we will issue funds to the original form of payment. If you paid in store with cash or a check, refunds will be issued via a corporate check sent to the shipping address on file. Please allow 14 business days to process the refund via corporate check.
  • Merchandise can be returned to the store or be processed and shipped via FedEx. Boxes to package and ship your merchandise for return can be provided by contacting Customer Love:
  • Chat: Click Here Mon - Sun: 9 AM - 10 PM EST
    Call: 888-636-1223 Mon - Fri: 9:00 AM - 5:00 PM EST
    Email: [email protected]

    Miscellaneous Questions

    Q: Where is my closest Lovesac Store? How can I contact that store?
    A:Click here to find your local Lovesac store and the store’s contact info. If there’s no store nearby, shop with us online! If you need help, contact us.

    Q: Do you offer layaway?
    A: No, we do not offer layaway.

    Q: Are Lovesac products fire retardant?
    A: All Sac and Sactionals inserts meet the California fire rating TB117-2013 for home furnishings fire retardants, as displayed on the law label sewn into the inner liner that says "Do Not Remove".